Get in Touch

We Are Here to Help

Our client services team handles questions about starting with $250, personal manager calls, automated trading, deposit tiers, and broker representation. We aim to respond to all messages within one business day.

Contact Information

Reach Our Team Directly

Whether you have a question about your $250 deposit, need help with a manager call, want to upgrade to a lower commission tier, or are curious about broker representation, we are available through the channels below.

Live Chat Available Monday – Friday, 08:00 – 20:00 UTC

Response Times by Deposit Tier

$250 – $499 Within 24 hours
$500 – $999 Within 4 hours
$1,000+ Dedicated manager (direct line)
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Special access today: the first 100 registrations receive a complimentary one-on-one analyst session (estimated value $250).

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Common Questions

Frequently Asked Questions

If your question is not answered here, please use the contact form above or email us directly.

Is $250 really the minimum deposit?

Yes, you can start trading with exactly $250 (or €250). There is no requirement to deposit more, though larger deposits unlock lower commission rates and faster withdrawals.

Will I get a personal manager call?

Absolutely. Every new client receives a call from a personal manager within hours of registration. They will help you make your first deposit and explain how the auto‑trader works.

Why might my manager represent a different company?

Unbanx is the marketing name. The trading technology is licensed from a registered partner, so brokers may introduce themselves under that partner's brand. This is normal, fully compliant, and ensures you get the best execution.

How does the 8% commission work?

We only charge 8% on profitable trades. If a trade loses money, you pay nothing. With a $500 deposit the rate drops to 7%, and with $1,000+ it's 6% – always only on profits.

Can I withdraw my profits anytime?

Yes. Withdrawals are processed within 2 business days for the $250 tier, 1 day for $500 tier, and within 4 hours for $1,000+ tier. No lock‑ins, no hidden fees.

Is Unbanx available in my country?

We operate in over 80 countries. During registration you can select your country; if it's not listed, please contact us. Our managers can often assist with alternative onboarding.

How do I get the 6% commission rate?

Simply deposit $1,000 or more. Your account will automatically be upgraded to the Premium tier, giving you 6% commission, a dedicated account manager, and 4‑hour withdrawals.

What if I have problems with the auto‑trader?

Your personal manager is your first point of contact. They can remotely view your dashboard and help troubleshoot. For technical issues, our support team is available 24/7.